wwin bd Privacy Policy

wwin bd is an online gaming and sports betting platform operated for users in Bangladesh. This privacy policy applies to personal information collected while using the wwin bd website and application.

By registering on our platform or using our services, you are considered to have accepted the terms set out in this policy. This policy serves as a key document governing all wwin bd operations and is a supplement to the Terms and Conditions.

This privacy policy is prepared in both English and Bengali; however, in the event of any interpretation dispute, the Bengali version will take precedence. In case of any conflict or ambiguity, the Bengali text of this document shall be considered final.

This policy applies only to users aged 21 or above. wwin bd does not collect or process information from minors (under 21) and does not accept their registration.

wwin bd collects various types of information from different sources. Below is a detailed description of the information collected:

2.1 Registration Information

Information you are required to provide when creating an account:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment information (bKash, Nagad, Rocket or Upay number)

2.2 Identity Verification Information (KYC)

To withdraw above a certain amount or to verify your account, you may be required to provide identity document information. This includes national ID, passport, or birth registration details. This information is used solely for identity verification purposes.

2.3 Automatically Collected Information

Information collected automatically while using the platform:

• IP address and device identifier information
• Browser type and operating system information
• Login time, session duration, and usage patterns
• Betting history and gaming activity data
• Information collected through cookies and similar tracking technologies

2.4 Transaction Information

For deposits, withdrawals, and other financial transactions, wwin bd stores information about the transaction amount, time, method, and status. This information is essential for security and account management.

Data Type	Purpose of Collection	Retention Period
Registration Information	Account creation and management	For as long as the account is active
KYC Documents	Identity verification and fraud prevention	As required by law
Transaction Information	Financial security and audit	Minimum 5 years
Gaming History	Bonus processing and responsible gaming	For as long as the account is active
Device and Log Information	Security monitoring	90 days

wwin bd uses collected information only for specific and legitimate purposes. The main areas of data use are described below:

3.1 Service Delivery and Account Management

Information is used to manage your account, process deposits and withdrawals, provide bonuses, and deliver gaming and betting services. This information is essential for processing all transactions starting from a minimum deposit of ৳300.

3.2 Customer Support

Our 24/7 live chat and email support team needs your account information to resolve issues. Records of support conversations are used to improve service quality.

3.3 Security and Fraud Prevention

User information is analysed to detect and prevent unauthorised access, money laundering, and other fraudulent activity. This information also helps prevent the creation of multiple accounts or misuse of bonuses.

3.4 Ensuring Responsible Gaming

Information is used to monitor user gaming behaviour and identify risks of excessive gaming. In line with the Responsible Gaming Guidelines, users are provided support or warnings as needed.

3.5 Communication and Promotions

Important account notifications, OTPs, and promotional information are sent to your registered mobile number or email. You may opt out of promotional messages at any time, but account-related messages cannot be turned off.

Cookies and similar technologies are used on the wwin bd website and application. Cookies are small text files stored in your browser that help improve your experience on the platform.

4.1 Essential Cookies

These cookies are necessary for the core functions of the platform. They are used for session management, maintaining login status, and ensuring security. Disabling these cookies will prevent the platform from working properly.

4.2 Functional Cookies

These cookies are used to store your preferred language, display settings, and other personalised preferences. They eliminate the need to re-configure your settings on every visit.

4.3 Analytics Cookies

Analytics cookies are used to understand which parts of the platform users visit most. This information helps improve the service. You can limit these types of cookies by changing your browser settings.

wwin bd does not sell your personal information or transfer it to third parties for commercial purposes. However, certain information may be shared in limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with selected service providers for payment processing, game operation, and technical support. These partners are required to comply with the terms of our privacy policy.

5.2 Legal Obligations

wwin bd may disclose information in response to court orders, valid requests from government authorities, or other legal obligations. No information beyond what is legally required will be provided in such cases.

5.3 Business Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new entity will be required to follow this privacy policy or an equivalent policy.

5.4 International Data Transfers

Some service providers may store data on servers located outside Bangladesh. In such cases, it is ensured that the destination country or organisation maintains adequate data protection standards.

wwin bd has adopted industry-standard technical and administrative measures to ensure the security of your personal and financial information.

6.1 Encryption Technology

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Strong cryptographic hashing is used for password storage, meaning no actual password is stored in the system.

6.2 Access Controls

Only authorised staff can access user information. Data access is restricted through Role-Based Access Control and all access is logged.

6.3 Regular Security Assessments

System security is maintained through regular security testing, vulnerability assessments, and Penetration Testing. Any identified security weaknesses are corrected immediately.

6.4 Response to Data Breaches

If a Data Breach occurs, wwin bd will act promptly. Affected users will be notified as quickly as possible and every effort will be made to minimise the impact of the breach.

As a wwin bd user, you have certain rights regarding your own information. We respect these rights and are committed to helping you exercise them.

7.1 Right to Access

You have the right to know what information we hold about you. You can contact the support team to request details of your stored information.

7.2 Right to Rectification

If any of your information is incorrect, you have the right to have it corrected. You can update your information through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances, you have the right to request deletion of your information. However, some information may need to be retained due to legal obligations or an active account.

7.4 Right to Object to Processing

You have the right to object to the use of your information for marketing or promotional communications. You may opt out of promotional messages at any time.

7.5 Upon Account Closure

Even after closing your account, certain information may need to be retained for legal and regulatory reasons. For more details on this, you can visit our wwin bd About Us page.

wwin bd strictly prohibits providing services to anyone under the age of 21. This platform is operated exclusively for adults aged 21 and above.

Age verification measures are in place during registration. If a user registers with a false age and this is subsequently proven, the relevant account will be closed immediately and all information will be deleted.

If it becomes known that a minor is using the platform, parents and guardians are requested to notify our support team immediately.

wwin bd may update this privacy policy as needed. Revisions may be made due to changes in the scope of services, adoption of new technology, or changes in law.

9.1 Notice of Changes

For significant changes, users will be notified at least 7 days in advance by email or through the platform. Minor changes may take effect without prior notice.

9.2 Use After Changes

Continued use of the platform after an updated policy takes effect will be considered acceptance of the revised policy. If you do not agree to the policy changes, you have the right to close your account.

If you have any questions or comments about this privacy policy, or wish to exercise your data rights, you can contact us through the channels below. Our support team provides service in both Bengali and English.

For general questions, visit our Frequently Asked Questions (FAQ) page — you will find answers to many common questions there.